TOUCHDOWN KICKS RETURN & REFUND POLICY
Last Updated: 27-5-2025
Thank you for shopping with Touchdown Kicks. We want you to love your leather shoes as much as we do. If you’re not satisfied, here’s how we make returns easy and fair.
Contact Us
For return questions:
- Email: [email protected]
- Phone: +1 (863) 248-1300
- Address: 711 Savannah Ave, Lakeland, FL 33815, US
Key Policies
✅ Return Window: 30 days from delivery date.
✅ Refund Processing: 10 business days after we receive your return.
✅ Return Shipping: Customer pays unless item is defective/incorrect (we cover costs).
Order Cancellations
Cancel within 24 hours of purchase by contacting us. If shipped, follow return steps below.
Return Conditions
We accept returns if:
- Items are unworn, undamaged, with original tags/packaging.
- Proof of purchase (order number) is provided.
- Non-returnable: Custom/personalized items or used hygiene products (e.g., socks).
How to Return
- Email Us: Contact [email protected] with your order number and reason for return.
- Get Approval: We’ll send a Return Authorization (RA) and instructions.
- Ship It Back: Pack items securely with the RA form. Use a tracked shipping method.
Refunds
- Approval Time: 7 business days after we inspect your return.
- Refund Method: Original payment. Processing takes 10 business days (bank delays may apply).
- Confirmation: You’ll receive an email once processed.
Exchanges
We exchange defective/wrong items at no extra cost. Contact us within 30 days.
- For wrong sizes, return the original and place a new order.
Special Cases
- Damaged/Defective Items: Notify us within 48 hours. We’ll cover return shipping and send a replacement/refund.
- Incorrect Orders: We’ll fix it ASAP and pay for return shipping.
- Lost Packages: Contact us to investigate with the carrier.
Processing Timeline
- Return Initiation: Within 30 days of delivery.
- Inspection: 7 business days after we receive your return.
- Refund Issued: Within 10 business days post-inspection.
Return Address
Send approved returns to:
Touchdown Kicks
711 Savannah Ave, Lakeland, FL 33815, US
Need help? Email [email protected] or call +1 (863) 248-1300.